Ordering Policies

• Online Orders
• Mail Orders and Fax Orders
• Payment Methods
• Domestic Orders
• International Orders
• Shipping and Availability
• Back Orders
• Large Orders

Return Policy

• Returns
• Halloween
• Holiday
• Valentine
• Special Rules and Conditions
• Address for Return
• Return & Exchange Forms
• Cancellations
• Exchanges/ Coupons/ Store Credit
• Instructions for Returns

Online Orders
Follow our easy step-by-step shopping cart process, and check out items for payment when ready. When you place your order you must provide us with valid contact information. We will not fill orders that contain an invalid address, email address, or phone number. The shipping address must match the billing information on your credit card. If it does not match, your order will be immediately voided, so please be sure to provide correct billing information.
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Mail Orders and Fax Orders
For Orders by Fax or Mail please download by clicking here



If you are experiencing difficulties downloading this form please e-mail us here.
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1. Secure Credit Card Payment online. We accept Visa, Master Card, American Express and Discover Cards. When prompted, submit your credit card information via our SSL protected Secure Server. Your personal information will be kept safe from unauthorized access at all times, both online and offline. Muostica.com does not sell, trade, share, or rent your personal information to any 3rd party companies or individuals. We take your privacy seriously. For more information please read our security and privacy statement on the link on our home page called "Privacy Policy".
2. Payment can be secured via www.PayPal.com. Simply log on to www.PayPal.com and type in "Musotica@aol.com" . At that point you will be prompted to enter your order number. Other information to note:
   • When paying through Pay Pal, simply use established and verified accounts.
   • It is important that you use the same email address as you used on your order.
   • Please note that your order will not be processed, and will automatically be voided if we do not receive payment in 48 hours
   • If you have never used Pay Pal before, please follow the simple easy steps on www.PayPal.com and sign up to open an account.
3. We accept payment via Check, Cashier Check, Money Order or Western Union. If you pay by Check, Money Order, Cashier Check or Western Union, returns will be processed as a store credit only. Musotica.com will not issue a check.

Other information to note:

*Credit Card Fraud is not tolerated. We have a zero tolerance policy and take an aggressive stance towards Internet fraud. This is the only way we can keep our losses to a minimum and continue to serve our loyal customers. We report all attempts at fraud to the FBI's Internet fraud Complaint Center (https://www.ifccfbi.gov), as well as to the local authorities.

*Sales Tax must be charged for California Resident. The current California sales tax is 8.25%. Please also note Non-Texan residents are not required to pay sales tax.
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Domestic Orders
Please also follow our standard online ordering procedures as previously stated above and note the additional information below:

1. Orders within the United States are shipped via UPS. UPS Ground service is the standard service and is the most cost efficient, but it does take 5-7 business days for deliveries outside of California. If your order is shipping within California, we can suggest that you choose to ship via UPS Ground service, as it is more cost efficient, and deliveries usually arrive within 1-2 days.
2. Musotica.com offers UPS Next Day Air, 2nd Day Air, and Third Day Air. When placing your order online, please indicate which service you would like. DO NOT SELECT UPS IF YOU ARE SENDING TO A MILITARY ADDRESS, a PO BOX NUMBER, OR TO HAWAII! PLEASE SELECT THESE SPECIFICALLY ON THE DROP DOWN MENU WHEN CHECKING OUT YOUR ORDER.
3. When you place your order you must provide us with valid contact information. We will not fill orders that contain an invalid address, email address, or phone number.
4. Please note that all orders are processed in 2-3 days unless otherwise noted. Please read the availability indicated beneath every item you are ordering! For more specific information on shipping and availability please read further under Shipping and Availability .

International Orders
Please also follow our standard online ordering procedures as previously stated, and follow our specific procedures below to insure that you get your product in a timely manner.

1. Correct contact information. International orders will be shipped only to the credit card billing address once it has been confirmed. If your credit card issuer will not verify your address, we will request more information, or other means of payment.
2. Please include the Customer Service number for your credit card, including the country code for that phone number. Also indicate the country of origin. You can enter all of this information on the "Comments" section when you check out your order.
3. All international orders will be shipped via Global Express Mail (5-7 business days) with www.USPS.com. We will provide you with a tracking number and insurance up to $100. Charges for international packages are $34 unless you order over 5lbs(shoes and other large items). In this case we will notify you of the shipping charge that you would incur.
4. Taxes and Duties are not included for International orders. Shipments outside of the United States may be subject to import charges and taxes, which are the responsibility of the purchaser.
5. If an international order is returned for an exchange more will charge you the return shipping charges incurred.
6. If an international order is returned or refused because the recipient was unavailable at the time of delivery, and/or the shipping address given was incorrect, you will be given the option to pay the additional shipping charges incurred or take store credit instead.

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Shipping and Availability
Please not the following information for shipping and availability:

1. Availability is posted under every item. "Availability" means "Processing Time". That is how long it takes us to process your order and be ready to ship to you. Note that time is only estimated and may vary due to certain conditions. Please read the "availability" underneath each item carefully. IE: If an item states availability within 1-2 weeks, we obviously cannot ship them out next day air service! We can ship via the service you desire when the product has arrived and is available in stock.
2. Most items have a 2-3 day availability, a 5-7 day availability, or a 1-2 week availability. All are calculated in business days. Weekends and American holidays are not included. If you order on a Business Day after 2pm your order will start processing the next business day.
3. Availability of more than one item may affect the delivery of another. We prefer shipping out multiple items at the same time and will wait until that happens. IE: If one item is available within 2-3 days but another item is available in 1-2 weeks, we will ship at the latest date possible. In this particular example we would ship in 1-2 weeks.
4. If you have a deadline, please enter your deadline "Comments" section at the "Check Out" point of your shopping cart. We will try our very best to work with you. Deadlines e-mailed to us after we processed your order can be e-mailed to us but we do not make any guarantees.
5. If you know ahead of time that you may not be available to receive delivery of a shipment, and would like UPS to leave it at your front door, we strongly suggest that you clearly post a note on your front door stating so. UPS can then follow your directives when they see the note. We cannot instruct UPS to leave packages if you are not there for receipt, as it is not our responsibility.
6. Please note for your privacy, the return address on your package(s) will state "Musotica Wear".

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Back Orders
Please note the following information and policies for back ordered items:

1. Your credit card is immediately charged for the full amount if multiple items are ordered. We will notify you as soon as we know if an item is on back order. However, please also note that sometimes an item sells out before we can process your order. It can take 24-48 hours until Musotica.com will know this information and can contact you.
2. When multiple items are ordered, and some items are on back order, we will try to contact you by email as soon as soon as possible as stated above. If you do not respond with 48 hours of notification, we understand it to mean that you will wait until the back ordered item(s) arrive.
3. If you would like to cancel the portion of your order that is on back order, you should do so within the 48 hours of notification. Please email us and confirm if indeed want to cancel a back ordered item.
4. Cancellation of back ordered items, upon notification, will be refunded to your credit card. Please note that for refunds it may take up to two billing cycles (60 days) before your return is credited and reflected on your monthly statement.
5. We will automatically ship out items, as they are available. We clearly mark all back ordered items on your invoice, which is included in your shipment.
6. All back ordered items will be shipped free of charge.
7. All back ordered items are shipped only by USPS Priority Mail service.

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Large Orders
Internet Merchants are especially vulnerable to "charge backs" from customers using credit cards which do not belong to them. To prevent this from happening, you may be asked to provide us with proof of card ownership if your order is larger than normal, or if you are placing an order which has to be shipped out of the United States. This information will only need to be submitted one time and will be kept on file for future reference. Please note that your order will not be officially processed until we receive all required information requested from you.
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Returns

FOR HALLOWEEN COSTUMES, HALLOWEEN ACCESSORIES, HOLIDAY and VALENTINE ITEMS please see special instructions under Special Rules and Conditions.
Musotica.com boasts the absolute best return policy in the Internet store business! No Return Authorization numbers needed and no re-stocking fees are charged! If for any reason you are not totally satisfied with your purchase, you can return it within 14 days from the time you receive your item(s). Musotica.com offers either an exchange of equal or more value; store credit; or refund. Please note that shipping and handling fees are not refundable. For HALLOWEEN COSTUMES, HALLOWEEN ACCESSORIES, HOLIDAY and VALENTINE ITEMS please see special instructions under Special Rules and Conditions.
Orders must be returned and received by Musotica.com within 14 days of receipt of original order. If returns arrive after 14 days, we cannot process a refund and will only offer a store credit or exchange. No returns or exchanges after 30 days from the date of delivery will be accepted. Please allow up to 20 business days after we receive your return for either credit/ exchange, or refund to be processed. We do not contact you when we receive your return or exchange. You must track your own package. All exchanges are processed according to the processing time posted underneath the item on Musotica.com. Please note that for refunds it may take up to two billing cycles (60 days) before your return is credited and reflected on your monthly statement. Before shipping returned items to us, please diligently follow our "Instructions for Returns" as stated further below.
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Return & Exchange Forms
For Returns Mail please download by clicking here



If you are experiencing difficulties downloading this form please e-mail us here.
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Exchanges/ Coupons/ Store Credit
You will be issued a store credit in the form of a coupon code for exchanges, late returns, and special offers. A coupon code will be emailed to you and can be redeemed at any time. "Seasonal" coupons are also offered once you join Musotica.com's mailing list. Only one coupon per order may be used, as our payment system does not allow for multiple coupons. The entire dollar amount of your coupon or store credit must be used at the time of exchange/return, or the remaining value amount will be forfeited. Shipping charges will be applied to your credit card, as Musotica.com does not incur these costs for returns or exchanges.
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Cancellations
Musotica.com does not accept cancellations. In order to keep our prices low, we cannot offer cancellations. Once an order has been placed, the credit card that is used will be immediately charged and the process cannot be reversed. You will be offered a store credit only. However, Musotica.com offers the option of returning an item for a store credit or an exchange.
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Special Rules and Conditions apply for Halloween Costumes, Holiday items, Valentine items, Jewelry, Thongs, G-strings, Leather Jackets and Fur Items. No returns will be accepted. Only exchanges or store credit will be offered. See below for specifics.

1. Halloween Costume & or Halloween Accessories (including Shoes and Accessories ordered with Halloween Costumes) cannot be canceled once they have been placed. They may be returned for an exchange or store credit only! No refunds will be given on Halloween Costumes and Accessories! The only exception for a Refund is if Halloween Costumes or Halloween Accessories are sold out and not available. In that case we will notify you as soon as we can. It can take 24-48 hours until Musotica.com will know this information because sometimes an item sells out before we can process your order. Upon notification to that an item is not available, we also refund your money back to you. Please note that for refunds it may take up to two billing cycles (60 days) before your return is credited and reflected on your monthly statement. If you are returning Halloween items to us for an exchange or store credit, they must be received by October 15th, of the year in question! This deadline is to insure that all exchange/ credit processes will be taken care of before Halloween (October 31st). It will also allow us enough time to send back the new items requested for exchange. NO RETURNS FOR STORE CREDIT OR EXCHANGES WILL BE ACCEPTED AFTER OCTOBER 15th! IN OTHER WORDS YOU NEED TO ALLOCATE YOUR TIME ACCORDINGLY SO THAT AN EXCHANGE CAN BE MADE BY OCTOBER 15th! AFTER OCTOBER 15th HALLOWEEN ORDERS ARE "FINAL SALE" AND WILL BE REFUSED AND SENT BACK TO YOU unless you have previously contacted us regarding the return and we have approved your return or exchange. Refunds are only granted if the item was received damaged or if a wrong item was received. Any Halloween Costume or accessory received by us after October 15th, without a prior approval, is "Final Sale" and will be refused. That means we will not accept your package upon delivery. We are not responsible for refused packages. So, if you place your order after, or even a few business days before the 15th, consider your purchase to be Final Sale, since time will not permit a return before the 15th. Availability for Halloween costumes may vary though it usually states 2-3 days. We can only guarantee delivery before October 31st, but we will notify you immediately if or some reason your delivery cannot be met. We can also assume that your deadline is October 31st, but if you have another deadline, please mention it in our Comments Section during your shopping cart check out. Again, if we cannot meet your deadline we will contact you by e-mail. Your deadline must be reasonable and follow the posted processing times. Other conditions include: that Halloween Costumes and Halloween Accessories must be of the same or higher value of original purchase; original invoice must be included, they must be returned in their original packaging; they must be in good condition; and they may only be exchanged for size, and - or Halloween style only. If either alternate size or Halloween style are not available we will offer a store credit only.Back to Top
Halloween Costumes on Sale are "Final Sale" and will be refused
2. Leather Jackets and Fur Items are non-refundable and can only be exchanged for size and color. They must also be in good condition, in the original packaging, and returned to Musotica.com within 14 days of receipt of the original order.
3. Holiday Orders
   • Holiday and Valentine items, including Shoes and Accessories ordered in combination with Holiday and Valentine items cannot be canceled once they have been placed. Holiday items may be returned by December 22nd (we must receive them by that date!) for an exchange or store credit only. The only exception for a Cancellation is if a Holiday item or Holiday Accessory is sold out and not available. In that case we will notify you as soon as we can. It can take 24-48 hours until Musotica.com will know this information because sometimes an item sells out before we can process your order.
   • All Costume orders placed after December 21st cannot be guaranteed to be delivered in time for Christmas.
   • All Special order costumes with 5-7 business day availability times, (see item description for details), placed after December 14th, cannot be guaranteed to be delivered in time for Christmas.
   • All Special order costumes with 7-14 business day availability times, (see item description for details), placed after December 7th, cannot be guaranteed to be delivered in time for Christmas. Due to the volatility of and constant changes in the marketplace, there is a small chance that the item(s) you ordered will be out of stock or discontinued when your order is processed. If this should be the case, you will be notified via email that we will not be able to ship the item(s).
   • No returns/exchanges on Holiday items will be accepted after December 22nd of the year in question.
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4. Valentine Returns/Exchanges
   • Valentine items (items included in our Valentine section, including Shoes and Accessories ordered with Valentine items) cannot be canceled once they have been placed. Valentine items may be returned by February 10th (we must receive them by that date!) for an exchange or store credit only. The only exception for a Cancellation is if a Holiday item or Holiday Accessory is sold out and not available. In that case we will notify you as soon as we can. It can take 24-48 hours until Musotica.com will know this information because sometimes an item sells out before we can process your order.
   • No Valentine items will not be accepted after February 10th of the year in question and will be refused.
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5. Belly Rings, Body Jewelry, Thongs, and G Strings cannot be returned or exchanged. No exceptions.
6. Items marked on sale are non-refundable and cannot be returned or exchanged.

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Instructions for Returns

1. All returned items must be in "Sellable Condition and must include all packaging and matching G-strings"! Product must be returned in the same condition as originally received. Returned items are subject to inspection and will not be accepted if they are worn, soiled, altered, and damaged in any other way. They will be shipped back to you if these conditions exist.
2. Product must be returned in the original packaging/ box/ plastic. All Hosiery (incl. Stockings, Body Stockings, Pantyhose, Socks, Panties, Gloves, Leg Warmers, Arm Warmers, Fishnet items) will be accepted only if the packaging has not been opened.
3. All items on SALE are FINAL SALE and cannot be returned. They will be refused and sent back to you.
4. No Return Authorization number is needed when shipping back a return. However a copy of your receipt is required to be included inside the package, and also a written note or return form stating if you want to return, exchange, or receive store credit. Otherwise, your return will not be processed and we will issue a store credit only
5. When returning an item, please mark on your carrier's air bill, the "Signature Delivery Confirmation". This requires that a signature must be acquired when delivering a package to confirm receipt. An area for this is usually indicated on the air bill for UPS, Fed Ex, USPS, DHL, etc. This allows for the package to be tracked and will serve as evidence of shipping/ mailing/ and delivery date. We are not responsible for any returned packages lost in transit by the U.S. Postal Service or your chosen carrier.
6. "Refused Orders" will not be accepted for returns. Refused orders and packages marked with wrong address will be restocked, and a store credit will be issued only for the cost of the item only. Any shipping charges incurred are non-refundable.
7. All returns must be sent to the following address: Musotica Wear, 3727 Magnolia Blvd. #452, Burbank, CA 91505. Make package attention to "Exchange" for exchanges, and "Return", for returns. If you do not mark your packages accordingly, it may delay the process. Absolutely no "walks ins" for returns are permitted at this address, as Musotica.com is not an actual physical store. It is an Internet retail store.Back to Top

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If you may have any questions about our ordering policies, please email us at . Please indicate on the subject heading "Ordering Policies".

MUSOTICA WEAR (this is not a store location)
3727 Magnolia Blvd. #452
Burbank, CA 91505
1(877) MUSOTIC
1(877) 687-6842 (toll free)
+1(818) 252-7800 (international only!)
1(818) 252-7803 (fax)

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